Terms & Conditions
Securing your booking
We charge a non-refundable deposit of £50 per room, per night.
Rooms and stays booked as part of a special promotional offer may require full payment upon booking. Full pre-payments are non-refundable and non-transferable.
By paying a deposit, you are entering into a contract and accepting our booking terms and conditions. The same applies when you provide your credit card information.
The hotel may require payment in full in advance, or on arrival.
In very rare cases the hotel may need to cancel your reservation. The hotel has no obligation to give any reason for this and will always do everything to avoid this situation, there are however instances when it is necessary. In this case, full refund of any deposit taken will be given immediately. No other remuneration or compensation will be given.
Cancellation
For cancellations received more than 7 days prior to arrival, there will be no liability and the deposit will be retained for 12 months against a subsequent booking or returned at the discretion of the manager.
In the event of a cancellation made within 7 days of arrival, guests will be responsible for payment in full for the first night’s accommodation. We reserve the right to charge the full cost of the stay if the accommodation is not fully re-sold. Holiday insurance is, therefore, strongly recommended.
For bookings of four rooms or more and/or special events including but not exclusive to Christmas, New Year, Royal Welsh Show week, we require a minimum of 30 days’ notice of cancellation or amendment of any reservation, otherwise guests will be responsible for payment in full. Holiday insurance is, therefore, strongly recommended.
Reservations made through third parties are subject to terms and conditions outlined in their confirmation to you; any changes must be made with them, and not directly with the hotel.
Reservation terms for conferences, events, weddings, Christmas and New Year may vary. All promotional rates that are pre-paid in advance are non-transferable and non-refundable. Holiday insurance is, therefore, strongly recommended.
Spa Cancellation
In the event of cancellation we ask that you provide at least 48 hours notice prior to the start of your first appointment. Any appointment cancelled within 48 hours will be charged in full.
Non-Residents - Full pre-payment for all spa packages and treatments will be taken at the time of booking.
Residents - Credit card details supplied at the time of booking your hotel room will be used as security against any spa reservations. If you cancel your hotel reservation it is your responsibility to ensure that all spa treatments have been cancelled.
For group bookings of 4 or more people, we ask that 7 days notice prior to the start of your first appointment is given in the event of cancellation. If cancelled within 7 days and we are unable to re-sell the appointment slots full payment will be required.
Check In / Out Time
Check In - 3:00pm, Check Out - 11:00am
Evening Dress Code - Smart Casual wear. Shorts and sportswear are not accepted in the restaurant.
Children
Children under 8 years of age are unable to dine in the restaurant. High Tea, which can be pre arranged at an earlier time or dinner in our oak room may be available.
Children under 8 years old are not permitted to use any of the spa facilities.
Residents' children between 8 and 16 years of age are welcome to use the swimming pool between 9am-10am and 4pm-5pm daily when accompanied by an adult.
Dogs
We have some dog friendly rooms available, there is a charge of £20 per dog per night. We have a limit of two dogs per room. If your dog is prone to barking or disruptive to other guests, please do not leave them unattended.
Our Hallway and Oak room are dog friendly. We may be able to offer dining for breakfast or dinner during your stay in our oak room, unfortunately due to the size we are unable to take any groups larger than 4 people. This is also subject to availability and unable to be guaranteed until arrival. However we are able to offer room service.
We reserve the right to charge for any damage to the property for repair or replacement, and/or for any deep cleaning required caused by your pet during your stay.