Frequently Asked Questions

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Find out all you need to know before visiting Lake Country House Spa. You can find more information about Spa Days in Wales or Luxury Spa Breaks at our country retreat by clicking on the links.

A member of our friendly team will be delighted to assist you with any queries when visiting, but if you have any questions beforehand, please call us on 01591 620255 or drop us an e-mail: spa@lakecountryhouse.co.uk.

Spa

What time is the Spa open? Can I come and use the facilities if I am not staying at the hotel? Do you supply robes? Can I book my Spa treatments when I arrive? What happens if I need to cancel my appointment? What happens if I am running late for my appointment?

If you’re running late for your appointment, please do give the spa a call on 01591 620255 to let us know.

We always do our best to be accommodating, and where possible, we’ll try to adjust your treatment time. However, please be aware that if we’re unable to reschedule, arriving late may result in your treatment being shortened. In such cases, the full cost of the treatment will still apply.

If I book treatments through the online booking system, are they confirmed? What facilities do you have at the Spa? What is the minimum age for one of our spa days or spa breaks?

Gift vouchers

Do you have Gift Vouchers? Can I get vouchers for specific treatments? Where can I find out more information about vouchers?